Out of Hours / Emergencies
If you need urgent medical advice during surgery hours, please phone the surgery on 01902 575000. For emergencies please telephone 01902 575055. Please be prepared to give some information to the receptionist.
Additional Appointments Available
Additional appointments are now available to all Vertical Integration (VI) practice patients.
Details of the Extended access can be found on the below.
Unity Enhanced Access (access appointments at the weekends, week day evening and Bank holidays.)
Unity Hub will be providing GP and nursing appointments for all patients that are registered under VI. More information about Unity Hub can be found here.
Out of Hours Service (NHS 111 Services)
If you need to see a doctor urgently when the surgery is closed please phone the surgery on 01902 575000 and follow the instructions on the answerphone.
You will be put through to the NHS 111 service which receives all of the calls for the out of hours service on behalf of Wolverhampton CCG. You might be asked to attend the out of hours clinic, or you may receive a home visit. This will be provided by the Urgent Care Centre at New Cross Hospital. This service is provided to practices from 6.30pm – 8am Monday to Friday and from 6.30pm on a Friday until 8am on a Monday morning.
Between the hours of 8am – 8.30am and 6pm – 6.30pm on a Monday, Tuesday, Wednesday, Thursday and Friday a member of our team will message-handle to the GP on-call in the case of a medical emergency before the reception opens and also when the reception closes.
111 is the NHS non-emergency number
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
It’s fast, easy and free.
Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
When to use 111
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
- you need medical help fast but it's not a 999 emergency
you think you need to go to A&E or need another NHS urgent care service
you don't know who to call or you don't have a GP to call
you need health information or reassurance about what to do next
Phoenix Walk-in Centre
The Walk-in Centre is based at the Phoenix Health Centre. It is a nurse led service, therefore we do not have doctors on site. We offer on the spot treatment and advice for minor injuries, minor illnesses and ailments.
Phoenix Health Centre
Telephone 01902 444677
• Monday - Friday: 10.00 am - 7.00 pm
• Saturdays, Sundays and Bank Holidays: 10.00 am - 4.00 pm
• This service is available 365 days a year
Find out more about the Phoenix Walk-in Centre
Urgent Care Centre
The Urgent Care Centre situated on the first floor of the Urgent and Emergency Care Centre at New Cross Hospital.
The service is GP-led.
New Cross Hospital
Opening times: 24 hours a day
Find out more about the Urgent Care Centre and how to use this service (opens in a new window)
Emergencies – A&E/Call 999
Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.