Royal Wolverhampton NHS Trust

The Group Practice

The Health Centre, Alfred Squire Road,
Wednesfield, Wolverhampton WV11 1XU

Telephone: 01902 575000
  • Safe & Effective
  • Kind & Caring
  • Exceeding Expectation
Appointments

Appointments

Making Appointments

Our intention is to ensure that you can see or speak to the best person  to sort out your problem in the most efficient way. Therefore a care navigation system has been introduced.

If you want to see a particular Doctor, you can book an advanced appointment to see the Doctor of your choice. 

If you feel you have a problem that needs sorting out on that day, when you ring the surgery, we will take a contact telephone number and a member of the care navigation team will then call you back to assess your problem.  We will ask you questions relating to your problem or query and decide together how to meet your needs.

Make/Cancel an Appointment

You will be given advice, answers to your query or an appointment with an appropriate person.

We also offer evening surgeries on various days of the week; for further information contact main reception.

There are no appointments on the day for a named GP.  If you need to be seen on that day, you will be given an appointment time and the next available GP will see you.

Patients may choose to book an appointment with a practitioner of their choice, but in certain circumstances this may result in a delay. You can still see the Doctor of your choosing if you book an advanced appointment.  Only the same day appointments will be seen by the next available GP.

Patients requesting a home visit will also be seen by the first available Doctor.

Cancel an appointment
If you have booked an appointment with a Doctor, Nurse or other member of staff at the practice, it is really important to let us know if you need to cancel it, so we can give it to another patient.

You can cancel your appointment by the following methods:


Why you need to tell us if you no longer need your appointment
Many patients fail to cancel their appointment each month, wasting a lot of valuable Doctor and Nursing time, resulting in everyone waiting longer to be seen.
By telling us in good time that you cannot keep an appointment, we can offer your appointment to someone else. This helps us to reduce waiting times and means everyone can be seen sooner.

Training in General Practice

Occasionally, Medical, Nurse and Receptionist Students spend time with us. If you do not wish a student to be present during your consultation, please tell the Receptionist or Doctor otherwise you will be asked to sign a consent form allowing the student to remain in the room.

Booking In

There is a touch-screen situated in the waiting room for you to register your arrival.  There is no need to report to reception as this screen is connected to all consulting rooms, treatment room and reception.  There are simple step by step instructions to follow.  If you are unable to register on the screen for any reason, please report to reception.

Difficulties Getting an Appointment

The surgery is particularly busy on Mondays and Tuesdays and before major holidays and bank holidays, and especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am.
Many patients fail to turn up for their appointment without informing the surgery. If you let us know as soon as possible that you are unable to attend your appointment, we can then make it available for another patient.

If we cannot offer you an immediate appointment, we may call you back to offer you a cancellation slot. You can speak directly with a Doctor if you wish at a time that is suitable to both yourself and the Doctor. He or she will ring you at an agreed time on the telephone number you have given.

Role of Reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor.

Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. Please respect the privacy of other patients by standing well back from the reception desk until your turn.